Privacy Policy

1. Who we are and the scope of this policy

Surabhi Realtors operates this property listing portal. This Privacy Policy explains how we handle personal data when you browse the website, create or use an account, save a property, submit an enquiry, or otherwise communicate with us.

This policy applies to this website and its related account, property-search, enquiry, and administration features. It does not govern an independent third-party website or service merely because we link to it.

2. Information we collect

Account and identity information may include your name, email address, authentication-provider user identifier, email-verification status, profile image, account status, and administrative role. Authentication credentials and passwords are handled by our authentication provider and are not stored by this portal.

Enquiry information may include your name, email address, telephone number, the property concerned, your message, your consent to be contacted, enquiry status, and related timestamps.

Activity information may include properties you save, account preferences, and actions taken through secured account or administration features.

Technical and security information may include IP address, browser and device information, request and response details, timestamps, security events, and diagnostic logs needed to operate and protect the service.

Authorised administrators may upload property information, photographs, videos, descriptions, location details, and supporting listing information. Administrators must not upload personal data unless they are authorised to do so and it is necessary for a legitimate listing purpose.

3. How we collect information

We receive information directly from you when you register, update an account, save a property, submit an enquiry, or contact us. We also receive limited identity and session information from Clerk, our authentication provider.

Technical information is generated automatically when your browser or device communicates with the portal. Property information may be supplied by owners, promoters, authorised representatives, agents, or our administrative team.

4. Why we use personal data

We use personal data to create and secure accounts; authenticate users; provide saved-property and account features; receive, respond to, and manage property enquiries; administer listings; operate customer support; prevent fraud and misuse; diagnose faults; maintain audit records; and comply with legal obligations.

We may contact you about a property or service when you have asked us to do so or have consented to contact. We do not sell personal data or use it for unrelated behavioural advertising.

We process personal data on the basis of consent, to take steps you request in connection with a possible property transaction, to provide the service you choose to use, to comply with law, and for other uses permitted under applicable Indian law. You may withdraw consent for future processing where processing depends on consent, without affecting processing already lawfully completed.

5. Cookies and authentication technologies

The portal and its authentication provider use cookies, local storage, and similar technologies that are necessary for sign-in, session continuity, account security, fraud prevention, and core website operation.

You may configure your browser to restrict cookies, but blocking essential authentication or security storage can prevent account, administration, or saved-property features from working correctly.

6. When we share information

We disclose personal data only where reasonably necessary to operate the portal, fulfil an enquiry, protect the service, comply with law, or complete a business transaction subject to appropriate safeguards.

Service providers may include Clerk for authentication, Cloudflare for property-media storage and delivery, hosting and database infrastructure providers, and professional advisers or contractors who support the portal under confidentiality and security obligations.

We may share an enquiry with the relevant property owner, promoter, authorised representative, relationship manager, or other party needed to respond to your request. We may also disclose information to courts, regulators, law-enforcement authorities, or other persons when legally required or necessary to protect rights, safety, and security.

7. International processing

Some technology providers may process or store information outside India. Where personal data is transferred across borders, we use reputable providers and apply contractual, organisational, and technical safeguards consistent with applicable law and any government restrictions on such transfers.

8. Retention and deletion

We retain personal data only for as long as needed for the purpose for which it was collected, including providing the service, managing enquiries and transactions, resolving disputes, maintaining security and audit records, and meeting legal, accounting, or regulatory requirements.

Retention periods vary by record type. When information is no longer required, we delete, anonymise, or securely isolate it, unless continued retention is required by law or needed to establish, exercise, or defend legal claims. Backup copies may remain for a limited period until securely overwritten.

9. Security

We use reasonable technical and organisational safeguards designed to protect personal data, including access controls, role-based administration, encrypted connections, restricted credentials, security logging, and service-provider controls.

No online service can guarantee absolute security. You are responsible for keeping your sign-in credentials confidential and should notify us promptly if you believe your account or information has been misused.

10. Your choices and rights

Subject to applicable law, you may ask for information about the personal data we process, request correction or completion of inaccurate data, request erasure, withdraw consent, and raise a grievance. You may also nominate another individual to exercise applicable rights in the event of death or incapacity where the law provides that right.

We may need to verify your identity before acting on a request. Certain information may be retained where required by law, necessary for security or fraud prevention, or needed to establish, exercise, or defend legal claims.

For questions, requests, or grievances, call 093225 05040 or write to Surabhi Realtors, Office # 9A, 4th Floor, Highstreet Corporate Park, opposite Highland Corporate Office, Samata Nagar, Kapurbawdi, Thane West, Thane, Maharashtra 400607, India.

11. Children

This service is intended for adults seeking property information or authorised to administer listings. We do not knowingly invite children to create accounts or submit personal data. A parent or guardian who believes a child has provided personal data should contact us so that we can review and take appropriate action.

12. Third-party services and links

Third-party websites, maps, social networks, authentication services, and property-related services have their own privacy practices. Review their policies before providing information directly to them. We are not responsible for an independent third party’s handling of information outside this portal.

13. Changes and grievance contact

We may update this policy to reflect changes in the portal, our service providers, or applicable law. The revised version will be posted at this address with an updated date. Where a change materially affects how we use personal data, we will provide additional notice or obtain consent when required.

For questions, requests, or grievances, call 093225 05040 or write to Surabhi Realtors, Office # 9A, 4th Floor, Highstreet Corporate Park, opposite Highland Corporate Office, Samata Nagar, Kapurbawdi, Thane West, Thane, Maharashtra 400607, India.